Delivery Policy

1. Digital Delivery

All services delivered digitally. No physical goods shipped. Google Docs by default with PDF export.

2. Delivery Timelines

Service	Estimated delivery
Conversion Copywriting	4–6 business days
UX Writing & Microcopy	3–4 business days
B2B Sales Copy	3–5 business days
SaaS & Tech Copywriting	4–6 business days
Ad Copy & Social Media	2–3 business days
Case Study Writing	3–4 business days

3. Timeline Start

Timelines begin from receipt of a completed brief. Business days: Monday to Friday, excluding Italian national and Puglia regional public holidays.

4. After Payment

Within one business day: brief template sent; scope confirmation email. Writing begins after completed brief is received.

5. Rush Delivery

Rush 72h priority available as an add-on at checkout. Confirmed at order stage. Non-refundable once writing has begun.

6. Late Delivery

If delivery exceeds the confirmed date due to causes within our control, a 10% fee reduction applies for delays exceeding 2 business days.

7. Contact

Delivery queries: hello@ontargetcopywriting.com with your Stripe receipt reference.